Servol Community Services is a well-established, registered charity that has been providing vital support and accommodation to people experiencing mental health challenges across the West Midlands and London. We offer a range of services, including 24-hour staffed residential care and semi-supported housing, helping individuals on their journey to stability, recovery, and independence.
A New and Exciting Partnership
We’re proud to be working in partnership with Commonweal Housing, an organisation dedicated to exploring and testing new ideas that improve the lives of vulnerable and marginalised people. Together, we’re launching a unique and much-needed service to support individuals who live with serious mental health conditions and have also been involved with the criminal justice system.
What This Project Is About
This new service is designed for people who face multiple challenges in their daily lives – such as finding stable housing, managing mental health, or reintegrating into the community after time in the justice system. Our goal is to provide them with the support they need to rebuild their lives.
We’ll be using a strengths-based approach based on the Good Lives Model, which focuses on helping individuals identify and achieve meaningful goals, reduce their risk of reoffending, and develop a sense of purpose and wellbeing. With structured support, we aim to improve overall mental and physical health, promote stability, reduce re-offending and help individuals live independently and safely in the community.
Why Join Us?
If you’re passionate about mental health, social justice, and making a real difference in people’s lives, this is a fantastic opportunity to be part of something innovative and impactful. You’ll be joining a caring, committed team that values empathy, empowerment, and inclusion — and you’ll be helping shape a service that can truly change lives.
At the heart of everything Servol does are our core values:
Caring – through a genuine commitment to good mental health support
Welcoming – in dealing with everyone regardless of status or situation
Respectful – alert to and understanding of everyone’s ambitions
Aspirational – focused on improving efficiency, innovation and outcomes
Job Purpose:
Reporting to the site or on-call manager, your primary responsibility is to ensure the safety and security of the building and its residents overnight.
Key Duties:
Support residents by listening, diffusing tense situations, and responding to their needs.
Monitor building access, supervise entry/exit and log visitors.
Oversee CCTV and liaise with the keyworker on duty as needed.
Provide consistent overnight presence to safeguard vulnerable tenants.
Maintain a safe, clean, and supportive environment.
Engage with residents, manage incidents, accurately update records and contribute to handover meetings.
Please see job and person specification for full details of the role.
